CRM and customer service applications

Markets are in permanent evolution. It is therefore fundamental to adopt CRM strategies that enable your company to continuously improve service quality and to leverage real differentiation amongst competitors.

Moviquity provides customer-centred process controlled solutions offering a channel for dynamic interactions with your client's base. Your company will be able to differentiate its services and reduce the associated sales costs. This focus offers multiple business opportunities to manage your company's relationships with customers, because every interaction converts itself into a sales opportunity.

Furthermore, with the information compiled your company will be able to administer customers' profiles with an effective tool creating an "any place-any time" connection between your company and its customers.


Some of these applications are the following:

Customer Service applications: to capture information, to identify tastes and preferences and to access post-sales services.

Personalized Services applications: to access customer billing records, invoices and contracts and to provide customers with their personalised news and information services.

Assistance Service applications: to notify of temporary breakdowns and services interruptions.

Information Services applications: to provide updated information about new products and services, to provide information about offices and sales points locations, etc.

Voice-commerce Service applications: to buy products and services by means of an automatic transaction system operational 24 hours a day, 365 days a year.